Westdrayton Storage Terms and Conditions
These Westdrayton Storage Terms and Conditions set out the basis on which storage services are provided to customers in the United Kingdom. By making a booking, paying a deposit, accessing a storage unit, or otherwise using our service, you agree to be bound by these terms. Please read them carefully before entering into any arrangement. These terms are designed to be clear and fair, while protecting both the customer and the storage provider.
For the purposes of these terms, the words “we,” “us,” and “our” refer to the storage service provider, and “you,” “your,” and “customer” refer to the person or business entering into the storage agreement. The service may include self-storage units, short-term storage, long-term storage, and related handling or access arrangements, depending on availability and the booking selected. Nothing in these terms affects your statutory rights under UK consumer law where applicable.
These storage terms are intended to operate as a legal page and should be read together with any booking confirmation, inventory list, pricing schedule, or site rules made available to you at the time of booking. If there is any inconsistency, the booking confirmation and any written special conditions may take priority, but only to the extent stated in those documents and permitted by law.
1. Booking Process
To reserve a unit or storage service, you must complete the booking process and provide accurate information, including your full name, contact details, billing information, and any details reasonably requested for security or compliance purposes. A booking is only accepted when we confirm it in writing, by email, online confirmation, or other written means. Until that point, availability is not guaranteed. We reserve the right to decline any booking at our discretion where there is a valid reason, such as incomplete information, suspected misuse, or inability to meet compliance requirements.When booking Westdrayton Storage, you should ensure that the unit size, access type, and storage period are suitable for your needs. You are responsible for checking that any goods you place into storage are permitted under these terms and that the unit is appropriate for the items being stored. We may ask for proof of identity, business registration details, or other verification before allowing access or confirming the booking. Any misleading or false information may result in cancellation of the booking without liability on our part.
Once your booking is confirmed, you will receive details of the agreed start date, rental period, payment terms, and any applicable rules. Your agreement begins on the date stated in the confirmation or when you first access the unit, whichever occurs first, unless otherwise agreed in writing. If you request changes to the booking, including a different unit size or start date, we will try to accommodate the request, but changes are subject to availability and may affect the price.
2. Payments and Charges
All charges must be paid in accordance with the payment terms confirmed at booking. This may include advance rental, deposits, admin fees, late fees, lock charges, or other agreed service charges. Unless otherwise stated, storage fees are payable in advance and are due on the dates specified in the invoice or payment schedule. If a payment is not received on time, we may charge interest or reasonable administration costs where permitted by law, and we may restrict access to the storage unit until the account is brought up to date.Prices may vary depending on the unit size, duration, access arrangements, insurance requirements, or other service options. Any promotional pricing or introductory rates apply only for the stated period and then revert to the standard rate unless we notify you otherwise. You agree to pay all sums properly due under the agreement, including any charges arising from damage caused by you, cleaning required after your use, abandoned goods handling, or removal of items stored in breach of these terms.
If you pay by card, bank transfer, direct debit, or another approved method, you authorise us to collect amounts due under the agreement. We may take payment automatically where this has been agreed in writing or where necessary to settle overdue balances, subject to applicable law. If a payment is reversed, refused, or charged back without valid reason, you may be liable for reasonable costs arising from that reversal. We will apply any payments received first to outstanding charges, then to interest or fees, unless required otherwise by law.
3. Cancellations, Early Termination, and Refunds
You may cancel a booking before the agreed start date, subject to the cancellation terms set out in your confirmation. If you cancel after the service has started, you remain liable for charges up to the end of the notice period or minimum term, whichever applies. Any refund entitlement will depend on the booking type, whether access has already been granted, and whether any non-refundable fees have been incurred. In some cases, no refund will be due where services have already begun or where a specific discounted rate was accepted.We may terminate or suspend the agreement immediately if you breach these terms, fail to pay sums due, provide false information, store prohibited goods, or use the premises in a way that creates risk or nuisance. In the event of termination, you must remove your items promptly and pay all outstanding amounts. If you do not collect your goods within a reasonable time, we may exercise any rights available to us under the agreement and applicable law, including storage liens, sale procedures, or disposal where lawful and appropriate.
If the agreement ends for any reason, you must leave the unit clean and empty, return any keys or access devices, and remove all personal data or labels that could identify you from discarded materials. Westdrayton Storage is not responsible for any loss arising from your failure to comply with exit procedures. Any refund, if due, will be calculated after deducting amounts owed and any reasonable costs caused by your breach or by the recovery of abandoned items.
4. Use of the Storage Unit
You agree to use the storage unit only for lawful purposes and in a manner that does not damage the premises, interfere with other customers, or create a safety issue. You must keep the unit locked when not in use and must not share access credentials, keys, or entry codes except as permitted by us. You are responsible for securing your goods and ensuring that items are suitable for storage in a dry, enclosed environment unless the service specifically states otherwise. We do not guarantee that goods will be immune from all risks, and you should consider appropriate insurance for your possessions.You must not carry out any business activity on site that is not expressly permitted, including sales to the public, hazardous operations, or any activity requiring special licensing unless we have agreed in writing. You must not cause obstruction, smoke where prohibited, use open flames, or bring in any item that may endanger the premises or other users. We may inspect the unit with reasonable notice, or without notice in an emergency or where we reasonably believe there is a breach of these terms or a risk to safety.
We may move, remove, or secure goods if necessary to prevent harm, deal with an emergency, comply with law, or maintain the safe operation of the site. Any costs reasonably incurred in doing so may be charged to you where the need arose because of your breach or negligence. You remain responsible for all items placed in the unit by you or on your behalf, including by family members, employees, contractors, or agents.
5. Waste Regulations and Prohibited Goods
You must comply with all applicable UK waste regulations, environmental laws, and local authority requirements when using the service. The storage unit must not be used to dispose of waste, fly-tip materials, or abandon unwanted items. Any waste you bring onto the premises must be lawfully held, properly packaged, and removed by you in accordance with relevant rules. If items are left behind or become waste through neglect, contamination, or abandonment, you may be charged for their removal, handling, treatment, or lawful disposal.Prohibited goods include, but are not limited to, illegal substances, stolen property, weapons, explosives, fireworks, flammable or toxic materials, gases, radioactive items, live animals, perishable goods, and any item that could cause danger, contamination, or nuisance. You must also not store items whose possession or storage would breach any statute, regulation, licence condition, or court order. If you are unsure whether an item is suitable, you must obtain written confirmation before placing it in storage.
Where goods become waste or require specialist disposal because of your actions, you agree to indemnify us for reasonable costs incurred in sorting, transporting, treating, recycling, or disposing of those goods in compliance with law. We may report suspected illegal activity to the relevant authorities and cooperate with investigations where required. Nothing in these terms permits you to use the service to evade environmental obligations or to store commercial waste without express written agreement.
6. Liability and Insurance
We will take reasonable care in providing the storage service, but our liability is limited to the extent permitted by UK law. We do not exclude or limit liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be excluded. Subject to that, we are not liable for indirect or consequential losses, loss of profit, loss of business, loss of opportunity, or loss arising from events outside our reasonable control.You are responsible for ensuring that your goods are adequately insured against risks such as theft, fire, flood, accidental damage, and deterioration. Any insurance we offer, if available, is subject to separate terms and may not cover all items or circumstances. You must not assume that our premises insurance extends to your goods. Unless we are legally responsible for a loss, you remain liable for all risk in relation to items stored by you.
If we are found liable for loss or damage to goods, our total liability will, to the maximum extent permitted by law, be limited to the lower of the replacement value of the affected item or the amount stated in the booking confirmation or applicable insurance cover, whichever is less. You must notify us of any alleged loss or damage promptly and in any event within a reasonable period after discovery. Failure to notify us promptly may affect any claim to the extent permitted by law.
7. Access, Security, and Site Rules
We may establish site rules for access, opening hours, parking, loading, and security procedures. You must comply with all instructions reasonably given by our staff or agents. We may change access arrangements if necessary for safety, maintenance, legal compliance, or operational reasons. We are not responsible for delays caused by closures, maintenance works, security incidents, extreme weather, or other circumstances beyond our control, provided we act reasonably in the circumstances.You must not allow unauthorised persons to enter the premises or your storage unit. Any person entering using your key, code, or authority is deemed to be acting with your permission, and you are responsible for their acts and omissions. You must report any lost access device, suspected breach, or security concern immediately. We may cancel or replace access credentials where needed to protect the site or other users.
If we provide trolleys, lifts, pallets, or other equipment, you must use them safely and only for their intended purpose. You are liable for damage caused by misuse. We may refuse access to any person who appears intoxicated, aggressive, or otherwise unsafe. These rules are intended to support a secure and orderly storage agreement and may be updated from time to time with reasonable notice where practicable.
8. Changes, Notices, and General Provisions
We may update these terms from time to time to reflect changes in law, operational requirements, or service arrangements. The version in force at the time of your booking will normally apply to that booking unless a change is required by law or you agree to the updated terms. If we make a material change that affects your rights, we will give notice where reasonably practicable. Continued use of the service after notice of a change may be treated as acceptance of the updated terms.Any notice given under these terms may be provided by email, post, or other written communication to the contact details you supplied. It is your responsibility to keep your details current. If any part of these terms is found unenforceable, the remainder will continue in force. No waiver by us of any breach will be treated as a waiver of any later breach. Failure by either party to enforce a right immediately does not mean that right is waived.
Governing law: These Terms and Conditions, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where mandatory law provides otherwise. By using Westdrayton Storage, you acknowledge that this agreement is intended to be legally binding and that you have had the opportunity to review and understand its contents before booking.