Storage West Drayton Service Terms and Conditions

These Terms and Conditions set out the basis on which Storage West Drayton provides storage and related services, including handling, loading, unloading, and coordination with removal services. By making a booking or using our facilities or services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any order.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Customer means the individual or business entering into an agreement with Storage West Drayton for storage or related services.

We, us, our means Storage West Drayton as the service provider.

Services means storage of goods, access to storage units, and any related services such as handling, assistance with loading and unloading, coordination with removal companies, and ancillary services agreed between you and us.

Goods means the items you or your authorised representative bring onto our premises, store with us, or ask us or a removal company working on your behalf to handle.

Agreement means the legally binding contract between you and us, comprising these Terms and Conditions and the details confirmed in your booking or service confirmation.

2. Scope of Services

We provide storage facilities for personal and business goods, together with optional handling and coordination services that may involve third party removal companies. The precise scope of your Services will be detailed in your booking confirmation or written service schedule.

We do not provide insurance advice and we are not responsible for insuring your Goods unless this is explicitly agreed in writing as an additional service. You are responsible for ensuring you have adequate insurance cover.

We may from time to time introduce or recommend third party removal companies or associated services. Any such third party services are provided subject to the third party’s own terms and conditions. We are not a party to those separate contracts and are not responsible for the acts or omissions of third party providers.

3. Booking Process

You may make an enquiry for storage or related services by telephone, in person, or through our online enquiry process where available. A booking is not confirmed until we have issued a written confirmation detailing the services, price, and any specific terms applicable to your booking.

When placing a booking request, you must provide complete, accurate information about the Goods, including but not limited to approximate volume, weight, nature of items, any fragile or high value items, and any special access or handling requirements at collection or delivery addresses if removal services are involved.

We reserve the right to refuse any booking at our discretion, including where the requested storage is unsuitable for the Goods, where we reasonably suspect prohibited or hazardous materials, or where access or safety considerations cannot be adequately managed.

By confirming a booking, you warrant that you are the owner of the Goods or are otherwise authorised by the owner to enter into this Agreement, and that you will ensure these Terms and Conditions are complied with by any person accessing the unit or premises on your behalf.

4. Duration of Storage and Access

The duration of storage will be as agreed in your booking confirmation. Your storage period will start on the agreed commencement date and continue until terminated in accordance with these Terms and Conditions.

Access to the storage unit or facility will be provided during our stated opening hours or as otherwise agreed in writing. We may vary access hours temporarily for maintenance, security, or operational reasons and will provide reasonable notice where practicable.

We may from time to time move your Goods from one unit or location within our facility to another, provided that the replacement space offers reasonably equivalent security and conditions. We will, where reasonably possible, inform you of any such relocation.

5. Payments and Charges

Our fees for storage and any additional services, including handling, coordination with removal companies, or administrative charges, will be set out in your booking confirmation or in our published price lists as applicable at the time of booking.

Storage fees are usually payable in advance, either monthly or for the entire agreed term as specified in the booking confirmation. Any one off charges, such as administration fees, key or lock charges, or handling fees, are due as indicated on your invoice.

We accept payment by the methods indicated at the time of booking or on our invoices. You are responsible for ensuring that payment is made on or before the due date. If payment is late, we may charge interest on overdue amounts at the statutory rate and may apply reasonable administrative fees associated with late payment and collection of debts.

If you fail to pay any sum due under this Agreement, we may, after giving reasonable notice where practicable, deny access to your storage unit and suspend provision of services until all outstanding sums and any applicable charges are paid in full.

We may review our charges periodically. Any increase in recurring storage fees will be notified to you in advance, and will take effect from the next billing period following the notice period stated in the notification.

6. Deposits

We may require a deposit as security for your obligations under this Agreement. The amount of the deposit, if any, will be specified in your booking confirmation.

At the end of your storage term, we will return the deposit to you, less any outstanding charges, damage costs, cleaning fees, or the cost of replacing lost keys or access devices. We will provide an itemised statement of any deductions on request.

7. Cancellations and Amendments

You may cancel your booking by providing us with notice in writing or via any other communication method we accept. The length of notice required and any applicable cancellation charges will be set out in your booking confirmation or in any accompanying service schedule.

Where you cancel a booking before commencement of the storage term, we may, at our discretion, charge a cancellation fee to cover administrative costs or loss of reserved capacity. Any prepayments, less any applicable fees, will be refunded using the original payment method where possible.

If you wish to amend your booking, including changes to move in date, unit size, or additional services, we will use reasonable efforts to accommodate such changes but cannot guarantee availability. Changes may result in revised charges, which will be communicated to you before the amendment is confirmed.

We may cancel your booking or terminate an ongoing Agreement immediately if you breach these Terms and Conditions, fail to make payments when due, store prohibited or unsafe items, behave in a threatening or abusive manner towards our staff or other customers, or where continuing to provide services would be unlawful or unsafe.

8. Customer Obligations

You are responsible for packing, securing, and labelling your Goods in a manner suitable for storage and any associated handling. We are not responsible for damage caused by poor packing, inadequate protection, or unsuitable containers.

You must not store any of the following in our facilities hazardous or toxic materials, flammable or explosive items, firearms or weapons, perishable goods, live animals, illegal items, or any goods which are otherwise restricted under applicable law or which we inform you are not permitted.

You agree to maintain good order within your storage unit, to keep the unit clean and tidy, and not to cause obstruction in communal areas, corridors, or access routes. You must not install any fixtures, alterations, or electrical installations in the unit without our prior written consent.

You are responsible for keeping your access codes, keys, or security devices secure and for any persons you allow access to your unit or to our premises. You must notify us promptly if you suspect any unauthorised access or loss of keys or access devices.

9. Our Liability

We will exercise reasonable care and skill in providing the Services and in managing our facilities. However, our liability for loss of or damage to Goods is limited as set out in this section.

We are not liable for any loss or damage to Goods arising from your failure to properly pack, secure, or protect them, from inherent defects or vice in the Goods, from wear and tear, or from climatic or atmospheric conditions that are usual for indoor storage environments.

We are not responsible for any loss or damage where the cause is beyond our reasonable control, including but not limited to fire, flood, storm, acts of vandalism or terrorism, industrial action, or interruption of utilities provided that we have taken reasonable steps to reduce foreseeable risks.

To the maximum extent permitted by law, our total liability in respect of any claim arising out of or in connection with this Agreement, whether in contract, tort, or otherwise, shall not exceed the lower of the replacement value of the Goods affected as declared by you to us or any specific limit stated in your booking confirmation. We do not accept liability for indirect or consequential loss, including loss of profit, business, data, or opportunity.

Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot lawfully be limited or excluded.

10. Customer Insurance

You are strongly advised to arrange adequate insurance cover for your Goods while stored with us and during any handling, loading, or transit carried out by you, us, or a removal company. It is your responsibility to check that your policy is valid for storage and removal related activities.

If we offer optional insurance products through third party providers, this will be subject to separate terms and you should carefully review the policy wording. We do not provide insurance advice and any decision to purchase or decline cover is solely yours.

11. Waste, Environmental and Disposal Regulations

You must not use our premises for the disposal of waste, including household waste, construction debris, or commercial refuse. Our facilities are not authorised waste transfer stations, and any dumping of waste on or around the premises is strictly prohibited.

Where you vacate a storage unit, you must remove all Goods and leave the unit clean, free of rubbish, and in good condition. If you leave behind any items or waste, we may remove and dispose of them and charge you for the reasonable costs of removal, cleaning, and disposal.

You must comply with all applicable environmental and waste regulations when packing, storing, and removing your Goods. This includes any obligations relating to electrical equipment, batteries, or materials that are subject to specific disposal rules.

If we reasonably suspect that any Goods stored are hazardous, illegal, or otherwise in breach of these Terms or applicable regulations, we may, where lawful and safe to do so, inspect the unit and take appropriate action, which may include removal or disposal of the Goods, notifying relevant authorities, and charging you for associated costs.

12. Security and Access Control

We take reasonable steps to provide a secure environment, which may include physical security measures and access control systems. However, no security system can be guaranteed to be completely secure and you retain responsibility for the security of your Goods, including the use of appropriate locks and discretion over who is permitted access.

We may require identification and verification checks before granting access to the facility or to your unit, particularly where we have safety or security concerns. We may also restrict access for health, safety, or legal compliance reasons.

13. Termination and Removal of Goods

You may terminate this Agreement by giving us the period of notice specified in your booking confirmation or service schedule and by removing all Goods from your unit on or before the final day of the notice period.

If you fail to remove your Goods at the end of the agreed term or after termination, we may charge you ongoing storage fees at the prevailing rate, together with any reasonable costs we incur in seeking to contact you, secure the unit, or ultimately dispose of your Goods in accordance with applicable law.

Subject to any mandatory legal procedures, if fees remain unpaid for a significant period and we are unable to obtain payment despite reasonable efforts, we may, after giving any required notices, exercise a lien over the Goods and may sell, auction, or otherwise dispose of them to recover outstanding sums and reasonable costs. Any surplus proceeds, after deduction of costs and charges, will be held for you.

14. Personal Data and Privacy

We will collect and use personal data about you in order to manage your booking, operate our facilities, and comply with legal obligations. This may include contact details, identification information, payment details, and access records.

We process personal data in accordance with applicable data protection laws. Details of how we use and protect your information, and your rights in relation to your personal data, are set out in our privacy information which is available on request.

15. Changes to these Terms

We may amend these Terms and Conditions from time to time, for example to reflect changes in law, best practice, or our service arrangements. Where changes affect ongoing Agreements, we will provide you with reasonable notice of the updated terms. Continued use of our Services after the effective date of the changes will constitute your acceptance of the revised Terms and Conditions.

16. Governing Law and Jurisdiction

These Terms and Conditions and any Agreement between you and us are governed by and shall be construed in accordance with the laws of England and Wales.

Any dispute arising out of or in connection with these Terms and Conditions, including any question regarding their existence, validity, or termination, shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where mandatory law provides otherwise.

17. General Provisions

If any provision of these Terms and Conditions is held to be invalid or unenforceable by a court or other competent authority, the remaining provisions shall remain in full force and effect.

No waiver by us of any breach of these Terms and Conditions shall be considered a waiver of any subsequent breach of the same or any other provision.

You may not assign or transfer your rights or obligations under this Agreement without our prior written consent. We may assign or transfer our rights and obligations to another entity, provided that this does not materially reduce the level of service you receive.

These Terms and Conditions, together with your booking confirmation and any agreed service schedule, constitute the entire agreement between you and us in relation to the Services and supersede any prior discussions, correspondence, or understandings.